Last updated: 6 September 2026

Food is prepared fresh to order, so we handle refunds a little differently from a normal shop. Here is exactly how it works.

When we replace or refund

• The order is missing an item.
• You received the wrong dish.
• The food arrived in an unacceptable condition — spilled, cold or spoiled.

In these cases we will replace the item free of charge, or refund it in full — your choice.

How to raise it

Call us on (021) 36544575 on the same day as the order, with your order number ready. Please keep the food and packaging until we have spoken — a photograph helps us sort it out faster.

What we cannot refund

• Orders reported more than 24 hours after delivery.
• Food that has been mostly eaten.
• A change of mind after the food has been cooked.
• Delays caused by an incorrect address or an unreachable phone number.

Cancellations

You can cancel free of charge as long as the food has not gone on the grill. Call us right away — the sooner you reach us, the more likely we can stop the order.

How refunds are paid

Cash orders are refunded in cash or as credit on your next order, whichever you prefer. Online payments are returned to the original payment method within 7 to 10 working days.

Reservations

Table reservations are free and can be cancelled at any time by calling us.